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Our Commitment to Your Privacy

At WeCare Patient Transport & NW Courier Service, we understand that the individuals and organizations we serve trust us with sensitive information. Whether you are a patient, a caregiver, a healthcare facility, or a business partner, protecting your privacy is something we take seriously. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it safe.

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Information We Collect

We collect information in the following ways:

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Information You Provide Directly When you schedule a ride, request courier services, submit a contact form, or inquire about corporate contracts, you may provide us with personal details such as your name, email address, phone number, and any transport-related details necessary to coordinate your service.

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Patient Transport Information To arrange and complete safe transportation, we may collect information about a patient's pickup and drop-off location, appointment details, mobility needs, and relevant health conditions that affect how we provide care during transport. This information is collected with the consent of the patient, authorized caregiver, or referring healthcare facility.

Automatically Collected Information When you visit our website at wecarepatienttransport.com, we may automatically collect certain technical information such as your IP address, browser type, and pages visited. This data helps us understand how our site is used and improve your experience.

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How We Use Your Information

We use the information we collect to:

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• Schedule, coordinate, and complete patient transport and courier services

• Communicate with you about your ride, delivery, or service inquiry

• Respond to questions and provide customer support

• Fulfill contractual obligations with healthcare facilities, hospitals, behavioral health organizations, and tribal communities

• Improve our services and website experience

• Comply with applicable laws and regulations

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We do not sell, rent, or trade your personal information to third parties for marketing purposes.

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Protected Health Information (PHI)

Because we serve patients being transported to and from medical facilities, we may handle information that qualifies as Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). Where applicable, WeCare Patient Transport operates as a Business Associate of covered healthcare entities and handles PHI in accordance with applicable HIPAA regulations and any Business Associate Agreements in place with our healthcare partners.

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We use the minimum necessary patient information to safely and appropriately coordinate transport, and we maintain strict internal protocols to protect the confidentiality of this information.

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How We Share Your Information

We only share your information in the following circumstances:

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With Service Partners: We may share information with drivers, dispatchers, or operational staff as necessary to complete your transport or delivery.

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With Healthcare Facilities: If your transport was arranged through a hospital, behavioral health organization, or other healthcare provider, we may share transport status and relevant updates with that facility.

As Required by Law: We may disclose information when required by law, regulation, court order, or to protect the rights and safety of our clients, staff, or the public.

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We do not disclose patient information beyond what is necessary to provide the service requested.

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Data Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, or misuse. Sensitive information shared with us is handled by trained staff who understand the importance of confidentiality.

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While no data transmission or storage system is completely secure, we are committed to maintaining the highest standard of care for the information entrusted to us.

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Retention of Information

We retain personal and patient information only for as long as necessary to fulfill the purposes described in this policy or as required by applicable law, including healthcare record-keeping requirements in Washington State.

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Your Rights

Depending on your location and applicable law, you may have the right to:

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• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information, subject to legal and contractual obligations

• Withdraw consent where consent is the basis for processing

To exercise any of these rights, please contact us using the information below.

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Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

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​SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from WeCare Patient Transport. This includes SMS messages for customer care. Message frequency varies. Message and data rates may apply.

If you consent to receive conversational, informational, promotional, SMS from WeCare Patient Transport, you agree to receive conversational, informational, promotional SMS from us.
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No mobile opt-in or text message consent will be shared with third parties or affiliates.​​​

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Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or applicable law. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

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Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out to us:

WeCare Patient Transport & NW Courier Service Phone: 360.915.5335 Email: dave@nwcourierservice.com Serving Washington State and parts of Oregon and Idaho

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WeCare Patient Transport is committed to treating every individual with compassion, respect, and dignity — and that commitment extends to how we handle your personal information.